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| Enterprise Architecture |
Proficient |
- Solution architecture
- Business Applications
- Engineering & Manufacturing
- Finance / Controlling / Tax / Customs
- Supply Chain Management
- Human Resource
- Sales and Marketing
- Data and database Architecture
- Network Architecture
- Infrastructure Architecture
- Application Architecture
- Information Security Architecture
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| Infrastructure Services |
Expert |
- End-user computing devices desktop, laptop, thin client
- DNS, DHCP, Email, AD/LDAP
- PBX
- Call Manager
- Station Services
- IP Telephone and soft-phones
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| Data Center & Hosting |
Expert |
- Load-balancing
- High-availability, redundancy and replication
- Disaster Recovery Planning processes and procedures
- Backup/Restore/Archive
- Site management
- Power management
- Physical and access security
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| End User Computing |
Expert |
- Desktop applications
- Operating systems
- Configuration and systems administration
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| Application Development |
Expert |
- SDLC
- Functional Specification
- Technical Specification
- Programming
- Systems analysis
- System Design
- Database design
- Systems testing and UAT
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| Life Cycle Management |
Expert |
- Change management
- Release Management
- Configuration management
- License Management (renewal & maintenance)
- Hardware/Software Maintenance
- Asset management
- OLA and SLA
- Escalation and rapid response management
- Release management
- Compatibility and compliance management
- Documentation Management
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